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Delivery & Returns
Current Production Times 2019
Winter Prescription Goggles and Prescription Inserts are currently taking 1-2 weeks (If you have a required by date between 1-2 weeks for a ski trip please leave a note of the last date you’re able to take delivery in the comments box on the checkout page)
Oakley Prescription Sunglasses – 1 to 2 weeks *
Ray Ban Prescription sunglasses – 1 to 2 weeks *
Bolle Prescription sunglasses – 2 to 3 weeks
Rudy Project Prescription sunglasses – 2 to 3 weeks
Adidas Prescription sunglasses – 2 to 3 weeks
Uvex Prescription sunglasses – 2 to 3 weeks
Serengeti Prescription Sunglasses – 2 to 3 weeks
Zeal Prescription Sunglasses – 2 to 3 weeks
* If you have a required by date in mind during checkout please leave a note in the ‘comments’ box to advise your date and we will pass it onto the manufacturer. If your date is before the lead times we can’t promise the sunglasses will be delivered in this timescale however the brands will aim to hit your dates.
Delivery charges
UK Shipment – Orders £50 and over will get free delivery. Under £50 is £3.00.
International Worldwide Shipment – Orders £50 and over will get free delivery. Under £50 is £10.00.
All shipment UK and International is tracked signed for. Confirmation shipment email will be sent once parcel dispatched.
Non-prescription Returns
Any non-prescription Sunglass(s), Goggle(s) or Accessory(s) can be returned for a full refund or exchange. Item(s) must be packaged and returned as supplied within 30 days of purchase.
Please contact us on 01904 693377 or info@extreme-eyewear.co.uk to arrange a return.
Prescription Returns
If you feel you can not adapt to the prescription lenses we will issue you with a full refund even though all jobs are individual made. We pride ourselves on providing an excellent service, with expert knowledge in sports wrap-around sunglasses so this is rare but please rest assure we will refund you in full.
We don’t put a short return date on our prescription sunglasses as they can often take a few weeks to get accustom to, just like when you purchase a new pair of glasses. But what we ask is that you kindly advise us within two weeks so we can discus the best action to take. For a refund prescription sunglasses must be returned within 30 days of receipt (60 days for an exchange).
Every prescription sunglasses comes with your standard 1-2 year warranty (depending on the manufacturer) plus we offer an additional 60 days warranty for you to exchange your order for anything! Wrong frame colour, wrong lens colour etc. No problem just let us know within 60 days and we will arrange to get them changed for you*
Lastly we ask that you kindly double check your prescription figures when entering your prescription.
Please contact us on 01904 693377 or info@extreme-eyewear.co.uk to arrange a return.
*Exchange policy is limited to one return per order
Delivery
Prescription Sunglasses
Oakley 1-3 weeks
Rudy project 2-3 weeks
Ray Ban 1-3 Weeks
Adidas 2-3 Weeks
Zeal 1-2 Weeks
Uvex 2-3 Weeks
Bolle 2-3 Weeks
How will your parcel be delivered?
UK delivery is by Royal Mail 48 Recorded, on the day your order is posted you will get an ‘order completed’ confirmation email.
Abroad delivery is Tracked signed-for, on the day your order is posted you will get an ‘order completed’ confirmation email. Please allow 3-6 days for delivery. International delivery is free for orders over £50.
Prescription Ski Goggles
Oakley 1-2 weeks
Bolle 1-2 Weeks
Adidas 1-2 Weeks
How will your parcel be delivered?
UK delivery is by Royal Mail 48 Recorded, on the day your order is posted you will get an ‘order completed’ confirmation email.
Abroad delivery is Tracked signed-for, on the day your order is posted you will get an ‘order completed’ confirmation email. Please allow 3-6 days for delivery. International delivery is free for orders over £50.
Prescription Glasses
Oakley 2-3 Weeks
Ray Ban 1-2 Weeks
How will your parcel be delivered?
UK delivery is by Royal Mail 48 Recorded, on the day your order is posted you will get an ‘order completed’ confirmation email.
Abroad delivery is Tracked signed-for, on the day your order is posted you will get an ‘order completed’ confirmation email. Please allow 3-6 days for delivery. International delivery is free for orders over £50.
Sunglasses / Goggles
Oakley 1 week
Rudy project 1 week
Ray Ban 1 week
Adidas 1 week
How will your parcel be delivered?
UK delivery is by Royal Mail 48 Recorded, on the day your order is posted you will get an ‘order completed’ confirmation email.
Abroad delivery is Tracked signed-for, on the day your order is posted you will get an ‘order completed’ confirmation email. Please allow 3-6 days for delivery. International delivery is free for orders over £50.
VAT – deliveries to VAT exempt counties
If you live outside the EU and feel you are exempt from paying 20% VAT please contact us after purchasing and we will arrange for the value of the VAT to be refunded onto your payment method. Please note your delivery address must be in a non-EU vat exempt country. All prices listed on extreme-eyewear include VAT.